The Property Ombudsman (TPO) has received the green light from the Office of Fair Trading (OFT) to introduce a lettings code for agents. Continue Reading

The Property Ombudsman has given up on government approval for two new industry codes of practice and has decided to go it alone. Continue Reading

The Property Ombudsman (TPO) has expelled two letting agents from the arbitration scheme after a catalogue of complaints involving financial impropriety and poor customer service. Continue Reading

The Property Ombudsman has been called on to give guidance about web sites that ‘scrape’ other agents listing for online portals. Continue Reading

Property Ombudsman Christopher Hamer has revealed complaints against lettings and sales agents are flooding his office and running at 40% ahead of forecasts. Continue Reading

The battle by the property ombudsman to regulate letting agents has lost valuable support as the industry body set up to run mandatory licensing for letting agents has given up the fight. Continue Reading

Property Ombudsman Christopher Hamer is urging the government to rethink housing priorities to regulate letting agents by forcing them to pay compensation if they lose disputes with landlords and tenants. Continue Reading

Letting agents can help quell rows between landlords and tenants by offering clients two essential guides based on the topics that cause most complaints. Continue Reading